Shams' CV
Shams Elhanafy
open to relocation immediately
Profile summary
Accomplished retail sales professional with 7 years of progressive experience in customer service and inventory management. Track record of directing customer interactions, processing sales transactions, and executing stock management across 5 organizations. Committed to delivering tailored product recommendations and maintaining high service standards in retail operations.
Career highlights
Customer Interaction and Sales: Directs customer interactions for beauty and skincare departments, delivering tailored recommendations for brands like Shiseido and Bobbi Brown while processing transactions.
Inventory and Stock Management: Executes stock management, product labelling, and departmental organisation tasks, alongside placing replenishment orders with suppliers through phone and online systems.
Order Fulfillment and Operations: Prepared and fulfilled online customer orders accurately during high volume periods, maintaining service standards while handling concurrent tasks and competing priorities under pressure.
Showroom Front Desk Support: Answers incoming calls and addresses enquiries from trade customers and builders regarding architectural hardware and building products at the showroom front desk.
Key skills
Professional experience
Directs customer interactions for beauty and skincare departments, reporting to Level 4 managers. Coordinates daily floor presentation, stock management, and transaction processing across premium brands.
- Maintains a polished professional appearance while welcoming customers and making eye contact
- Engages buyers to identify personal preferences and delivers tailored recommendations for Shiseido and Bobbi Brown
- Executes stock management, product labelling, and departmental organisation tasks assigned by management
- Processes sales transactions, refunds, exchanges, and invoices using point of sale systems
- Contributes to team sales goals while meeting customer service standards
Directed retail store operations by maintaining welcoming customer interactions and supporting daily floor execution across high-volume trading periods. Managed customer inquiries and transaction processing workflows while coordinating service delivery during peak volume events.
- Resolved customer concerns and requests with patience and professionalism.
- Processed cash and EFTPOS transactions using POS systems.
- Provided attentive assistance and product recommendations to shoppers.
Manages customer interactions at the showroom front desk, responding to incoming telephone calls and resolving inquiries from trade customers and builders concerning architectural hardware and building products.
- Places replenishment orders with suppliers through phone and online ordering systems after monitoring low and out of stock inventory levels.
- Coordinates hardware and building product orders while providing product information to corporate clients and trade professionals.
Directed online customer order preparation and fulfillment operations, maintaining service standards while managing high volume demands and concurrent tasks across staff communications.
- Prepared and fulfilled online customer orders accurately during high volume periods.
- Handled multiple tasks and competing priorities under pressure while meeting time requirements.
- Addressed customer requests and resolved issues to support satisfaction and positive experiences.
- Processed customer transactions at the point of sale.
- Answered incoming telephone calls to record orders accurately.
Education
Film